How Voice Assistance is going to change the world of communication?

  • 24 MAY 2020
  • Posted By: Subramanian K

The ultimate luxury would be an assistant who always listens for your call, anticipates your every need, and takes action when necessary. That luxury is now available thanks to artificial intelligence assistants, aka voice assistants. The Voice assistants that can perform a variety of actions after hearing a wake word or command. They can turn on lights, answer questions, play music, place online orders, etc.

Voice assistants are not to be confused with virtual assistants, which are people who work remotely and can therefore handle all kinds of tasks. Rather, voice assistants are technology based. As voice assistants become more robust, their utility in both the personal and business realms will grow as well.

The Past

The History of Voice assistance builds in our smart speakers that helps us to play music, turn light on/off, read the weather report and the machine had to learn how to process and recognise human speech. This Technology is a century in making. These are some of the Origins of speech recognition.

  • 1870 - Phonograph
  • 1880 - Graphophone
  • 1950 - Audrey
  • 1960 - Shoebox
  • 1970 - Harpy
  • 1980 - Tangora
  • 2010 - Watson and Google Assistant

This every discovery paved the way for the world of voice assistance that we are using right now.

The Present

These are some of the mainstream voice assistance software that are under use today by most of the people.

  • 2011 - Apple Siri
  • 2012 - Google Now
  • 2014 - Microsoft Cortana
  • 2014 - Amazon Alexa
  • 2016 - Google Assistant

Also as of now there are two types of voice assistant software

  1. Consumers-facing voice assistant software for homes.
  2. Chatbots and virtual mobile assistants for the workplace.

The first type belongs to home automation, a system that allows controlling appliances, lighting, electricity, gadgets, and other things filling in our houses. Home automation requires an internet connection and is a part of the Internet of Things (IoT). The second type, voice assistants for a workplace, can be used out of touch with building automation, as a standalone application incorporated in the professional routine of a team.

As technology evolves, the ways people interact with it also changes. Think about how internet searches have become easier. It wasn’t long ago that an internet search had to be very specific and would often yield strange and unrelated results. Now, it seems like search engines, such as Google, can almost read your mind and know exactly what you are looking for. Engines understand context and the intent of your search.

Artificial intelligence assistants have also evolved. Early on, text was the only way to interact with an assistant app (typing in a phrase triggered a response). Now, voice has taken over.

Assistant apps or smart speakers are always listening for their wake words. By default, the words “Hey Siri,” “OK Google,” “Hey Google,” and “Alexa” are the standards on their respective devices, but users can personalize their wake words to some degree. “Alexa” can become “Echo,” “Amazon,” or simply “computer.” The ability to make these adjustments can be especially helpful if someone named Alex or Alexis lives in the home.

Future of Communication

Artificial intelligence has truly transformed the way voice assistants are used in our daily lives, and we are only beginning to understand how they will be integrated into all of our activities in the years to come. We are talking about the next generation of tools to spark growth in retail, logistics, healthcare, smart cities, manufacturing, and autonomous vehicles, among many others. Here are some of the stats

  1. 90% of people recognize voice assistants
  2. 72% had used a voice assistant
  3. 57% top comments come from a smartphone

The adoption of voice-assistant technologies is highest among 18-24-year-olds. But the age group that uses voice assistants most frequently is the 25-49-year-old group, with 65% of them being considered “heavy” users that issue voice commands to a device at least once a day.

Juniper Research says there will be 8 billion digital voice assistants in use by 2023.

The first hurdle is the awareness that has been cleared using the past decade of usage. The technology has come a long way in a very short period of time. The next hurdle will be building Trust among the users. While in a survey, we came to know staggering results regarding the usage of the voice assistance about 50%, say they have made purchases using a voice assistant. Purchases include food (34%), groceries (31%), books (24%), and transportation (21%).

But also 25% of the users said that they wouldn't think about using voice assistance in their purchases. The main reason is the trust. So in the upcoming decades we need to build the Trust among the users to increase the usage and understand the power of voice assistance.

Let there be light!


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